FAQ

Welcome to the Frequently Asked Question page.

On this page you will find the frequently asked questions, is your question not listed?
Please contact our office on 024-8200380

I am not in the CDR (Central Diploma Register) how is that possible?

Your VCA diploma has expired, you must take the exam again.
Your exam has not yet been processed by us, we process all exams the next working day.

Until when can I register myself or someone else for a walk-in exam?

This can be done up to 49 hours prior to the exam moment and in any language offered.

In which languages can I take the VCA exam?

Het Certificaat offers VCA exams in eighteen languages. So it's possible
for your non-Dutch-speaking employees to obtain their VCA or VCU diploma.
The B-VCA exam with reading option is in the following languages available:

Arabic
Bulgarian
German
English
French
Greek
Hungarian
Italian
Croatian
Lithuanian (no reading exam possible)
Dutch
Ukrainian
Polish
Portuguese
Romanian
Russian
Slovak
Spanish
Turkish

The VCA-VOL exam is available in the following languages:

German
English
French
Dutch

The VIL-VCU exam is available in the following language:

English
Dutch

B-VCA in another European language?
We can also take the B-VCA exam in another official language of any EU country. Or at a location in another country within or outside Europe. Are you interested in that? Then contact The Certificate. We are happy to see what the possibilities are.

Where can I take the VCA exam?

Het Certificaat offers VCA exams at more than 30 locations in the Netherlands. For more information and the locations, visit: Click here for all locations

I have lost my pass/diploma?

You must then apply for a new pass/diploma, which can be done via:
Click here to go directly to the correct page

Where can I find VCA teaching materials?

You can find all our teaching materials in our webshop:
If you want to order an E-Learning click here
If you want to order a book, click here
The teaching material is based on the latest final and test terms.

How long is the VCA diploma valid?

The VCA diploma is valid for 10 years.

Where can I take a test exam?

Click here to go to the sample exam page, here you will find mock exams in all available languages.
In our webshop you will find the E-Learning VCA, these are also in addition to the teaching material
also provided with mock exams.

Can I follow the progress of the E-Learning of my employees/students?

Do you already have a free webportal or webshop account? The student tracking system is activated with your first E-Learning order. Please contact us for the free login details 024-8200380.

What does a reading exam entail?

There are several options for candidates with dyslexia to take the VCA exam.

Basic VCA
For Basic VCA exams, candidates with dyslexia can opt for the read-aloud variant, with an extra function in the exam that reads the questions and possible answers through a headset. The candidate also gets 75 minutes for a reading exam instead of the regular 60 minutes. (A dyslexia statement is not necessary for a Basic VCA exam).

To be eligible for the extended exam, you must meet a number of conditions: The candidate must submit a dyslexia statement to Het Certificaat, which must comply with the guidelines set by the Dyslexia Foundation in the Netherlands (the statement must be submitted at least 8 days before before the exam). The dyslexia statement is assessed by us and after approval the exam can be registered.
For the time being, the extended exam can only be reserved for an in-company exam via our digital portal.

Can an interpreter or sign language interpreter be present during an exam?

It is not allowed to have the exams read by an interpreter in a language other than the language used in the exam. An interpreter is allowed to translate the introductory part of the exam.
It is permitted to use a sworn interpreter for the deaf under the following conditions:
Permission has been given in advance by eX:plain, whereby the exam center has indicated which exam it concerns, which location, number of candidates, invigilator(s) present, sign language interpreter present.

The sign language interpreter who assisted the candidate during the preparation for the exam may also be used as sign language interpreter during the exam. The sign language interpreter must be appointed by the VCA Exam Center as an invigilator and must have signed the confidentiality and independence statement; the sign language interpreter must be one of the authorized persons during the exam. The presence of the sign language interpreter must also be recorded in the protocol. The sign language interpreter must adhere to the content of the exam. It is not allowed to explain the content of the exam. N.B. Whether or not deaf interpreters are allowed is determined by the VCA Exam Bank from situation to situation. You must therefore motivate why the sign language interpreter is necessary.

I am dyslexic, can read poorly or have a language delay, what are the options

There are several options for candidates with dyslexia to take the VCA exam.

VOL-VCA and VIL-VCU
For candidates with dyslexia who have to pass a VOL-VCA or VIL-VCU exam, it is now possible to request an extended exam. The extended exam has a maximum duration of 120 minutes instead of the regular 75 minutes. There is no reading function available for a VOL-VCA or VIL-VCU exam. Due to the extended time, our examiner will have to stay longer at the exam location, which is why we apply an extra surcharge of € 50 for an extended exam. To be eligible for the extended exam, you must meet a number of conditions: The candidate must submit a dyslexia statement to Het Certificate, which must comply with the guidelines set by the Dyslexia Foundation in the Netherlands (the statement must be submitted at least 8 days before before the exam). The dyslexia statement will be assessed by us and after approval the exam can take place
be registered. For the time being, the extended exam can only be reserved for an in-company exam via our digital portal.

I have lost my login details for registering group exams, where can I request new ones?

If you have only forgotten your password, you can request a new password on the login screen.
If you don't know it at all, please contact the office 024-8200380

My details are not correct in the CDR (Central Diploma Register)

Please contact Het Certificaat 024-8200380

What does the B-VCA exam entail?

The Basic VCA diploma is also called B-VCA. VCA stands for Safety, Health and Environment, Checklist Contractors. Employees at service companies must be VCA certified so that they work more safely and reduce the number of accidents. More and more clients of service companies are demanding a VCA diploma. Operational managers at a contractor or self-employed persons must be in possession of the Safety for Operational Managers VCA diploma, or VOL-VCA. The B-VCA exam consists of 40 knowledge and test questions. If you have obtained 2580 or more of the 4000 points (64.5%), you have passed. The exam takes a maximum of 60 minutes. You can also opt for a reading exam. You will then be given headphones and the questions will be read aloud. The available time is then 75 minutes. The pass score is equal to the B-VCA exam. You can choose from 19 languages for both the B-VCA exam and the B-VCA reading aloud exam.

The B-VCA diploma
The B-VCA exam consists of questions about laws and regulations, recognizing unsafe situations and activities and what measures you should take to prevent accidents. With the B-VCA diploma you indicate that you can work safely and that you take the environment, health and safety of yourself and others into account.

The B-VCA exam
If you have taken the computer exam, you will immediately receive a provisional result. You will receive the VCA diploma from us within three working days after the VCA exam. You will also receive from us the score you achieved in the B-VCA exam. If a training institute, employment agency or your employer has registered you, we will send the VCA diploma and VCA pass to them.

What does the VOL-VCA exam entail?

The Safety exam for Operational Managers is also referred to as VOL-VCA. The exam consists of questions about (European) laws and regulations, recognizing unsafe situations and actions, taking measures to prevent accidents, VCA certification, company emergency plans and organizing toolbox meetings. To prepare yourself, you can follow a VCA course or study at home yourself. The VOL-VCA exam consists of 70 multiple choice questions. The exam takes a maximum of 75 minutes. If you have obtained 4515 or more of the 7000 points (64.5%), you have passed.

The VOL-VCA diploma
The VOL-VCA diploma indicates that you know how to work safely. And that you take into account the environment and the health of you and the employees you manage. With a VOL-VCA diploma you know which requirements you and your employees must meet to work safely and responsibly.

The VOL-VCA exam
Once you have taken the computer exam, you will immediately receive a provisional result. You will receive the VOL-VCA diploma from us within three working days after taking the VOL-VCA exam. You will also receive from us the score you achieved in the VCA exam. If a training institute, temporary employment agency or your employer has registered you, we will send the diploma to them.

What is the language level of the VCA exam?

The VCA exam has language level A2 (1F) when it comes to the structure of the text (the sentences and words). Because many technical terms are also used, the VCA exam has language level B1 (2F). More information about the language level can be found here.

Which question formats are included in the exam?

The VCA exam consists of different types of questions. To get a good idea of the different types of questions, it is best to take a look at the official test exam.

I want to view my exam or disagree with a question and/or answer during the VCA exam, what can I do?

If a candidate has passed, no inspection can be requested. A candidate who has failed can submit a request, via the exam office, to view the exam at eX:plain. As soon as the request is approved, you will receive dates and times from eX:plain, from which you can make a choice. The exam inspection is always at the office of eX:plain in Amersfoort. It is not allowed to take notes. There are no costs associated with the exam inspection. Only requests for inspection that are made within 6 weeks after the exam date will be processed.

I do not agree with a question or answer during the VCA exam, what can I do?

If a candidate does not agree with a question or answer, an objection can be submitted. This objection will only be considered if a candidate has failed.

If a candidate wishes to object to a question, this must be indicated to the examiner before the exam is closed. The examiner can then copy the correct question number onto the objection form.

FAQ